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CLIENT FEEDBACK

A Client Feedback Form is left after the completion of an assignment, or in the case of a long term arrangement like regular dog walking, after 2 - 3 weeks.  We ask questions about the initial client meeting, how the services were performed/are being performed, whether or not the client would use The Happy Pet Sitting Service again and if they would recommend our services.

We encourage HONEST feedback as this is the best way to monitor and improve our service delivery.  We thank the clients (and pets!) below for their words and pictures.

 

We have used Karen’s services several times to look after our dog Sammy when we know we are all going to be out of the house for a long time and we can’t take Sammy with us.  Karen will come in once or twice during the day, depending on how long we are away, and take Sammy out for a walk, play with him and generally spoil him rotten.   Karen  has a natural empathy with animals and Sammy took to her like a duck to water – well a dog really!  She is fully qualified as a ‘pet sitter’.

We have known Karen for sometime and it is reassuring to know that she will check things out whilst we are away – and we always look forward to getting back and seeing her little report on how Sammy has been during her visit.  Karen is a very honest and reliable person and we would have no hesitation it recommending anyone else to entrust their pets in her care.

Judy and Patrick of Macclesfield

 

Sammy

  The service was performed brilliantly.  It was good to return home and read the pet sitting log. Two happy cats! Well done and thanks

Mr and Mrs. B of Sandbach

 

Tigger and Tommy

  The service was performed brilliantly. We really appreciated the log book and the SMS that you sent.

Miss H of Macclesfield

 

Baggins

  The daily comments left by Karen are excellent! I look forward to getting home and reading about her greeting by my two dogs! It's a lovely personal touch.

Mrs P of Congleton

 

Woody and Boswell

  I find Happy Pet Sitting to be a very professional and smart service and also very friendly. The text and log updates they use are so reassuring. Bubbles is very happy to have them look after her!

Miss J of Macclesfield

Bubbles
  Zac so looks forward to his outing with Karen.  We have noticed that he is much calmer when he has had his outing.  Zac is happy and we are delighted!

S and A-M of Timbersbrook

Zac
  Excellent - it was interesting to read the log of the daily visits.

Mr and Mrs C of Congleton

 
Jack and Jill
  Finding someone to look after rabbits can be difficult as very few people are prepared to do the cleaning out.  With my two buns, I have the added complication that one requires medication twice a day.

Karen provides an excellent service that caters for all of these needs and because the animals are looked after in their own home, they are spared the unnecessary stress caused by car journeys to alternative carers.  The service is both friendly and professional with Karen's daily diary even giving details of the cuddles before bedtime.

Mrs R of Macclesfield

Mopsey and Tootsey
  The Happy Pet Sitting Service looks after my puppy Roxy. I use them twice a week. They inform me on how Roxy got on every visit which is a great help in Roxy's development. She always seems tired after her walk which is a good sign!

Mr M of Macclesfield

 

Roxy
  The initial client meeting - For me this was more about getting a feel for you - I could tell you were enthusiastic, caring and professional.

Lloyd seems happy! Daily reports are good and make interesting reading. Level of professionalism is excellent. Great that Lloyd gets to see Bandit every day!

J and K of Sutton

 
Lloyd (with Karen and Bandit!)
  My cats were so happy when I came home, it was obvious they were looked after well. Even my shyest cats seemed content.

Ms. C of Audley

(Clockwise from top right)

Gianni, Megara, Selphie, Rupert, Mulan and Jamie

   

  I loved the diary of events, it was very informative and amusing. The service was above and beyond the call of duty including re-potting cat attacked plants and noting the condition of my car tyres- all much appreciated.

Mrs. E of Rode Heath

Cleo (top) and Coco
  Brilliant service, kept us informed and total peace of mind knowing our girls were in safe hands. Would recommend The Happy Pet Sitting Service to any pet owner. Thank you so much!!

Mr and Mrs. D of Haslington

Millie and Phoebe
Karen is very approachable and kind. She is willing to share her experiences with her own dog which is very reassuring.

Mrs. L of North Rode.

Pippa

A great experience, from the initial telephone contact, to returning home to 2 happy and well cared-for cats.  HPSS provides a caring, professional and personal service.  It was wonderful to read the log, which recounts all that happened whilst we were away.

Ms. R and Mr M of Macclesfield

Monty (top) and Mimi


Very pleased - many thanks

Ms. B and Mr H of Scholar Green

Rosie(top), Guinness (middle) and Poppy (bottom)
Feel very, very happy with the walking, George absolutely loves it. We can relax knowing George is in excellent hands and gets his exercise and attention. Very, very pleased overall

Mr H and Ms M of Norton

George (right) with Karen and Bandit
Myself and Ebony very happy with the service provided and we shall definitely be using you again in future!!!

Ms. B of Macclesfield

Ebony (left) and friend!
Thanks for performing "cat sitting" under difficult circumstances (kitchen out of action).

Mrs. D. of Congleton

Chester
Fantastic service. Geoff and Spuggy are very happy with the service received. the "cats diary" is a really nice touch!

Mr and Mrs. B of Macclesfield

Geoffrey and Spuggy
Very pleased with the service. Enjoyed reading the pet sitting log.

Miss F and Mr H of Wheelock

Spooky (on window ledge) and Whisper
We are very happy with the friendly and professional service. The log was really interesting and the text message after every visit reassuring and much appreciated.

Mr and Mrs. E of Congleton

Freddie and Nookie
The services were performed very well. Karen and Julian have looked after our cats and our home brilliantly. The cats were very happy and healthy. Thanks a lot!

Mr and Mrs B of Macclesfield

Nikita (left) and Nichel
Our cats were happy and content when we got home.  They appear to have been very well looked after. We enjoyed reading the sitting log.

Mrs. L of Congleton

Edgar (top) and Holly
Thank you for caring for Timmy so well when he became ill. Your vigilance for this and extra care provided when needed was much appreciated and we were confident he was in very good hands.

Mr and Mrs. B of Macclesfield

Timmy
Ollie took to Karen straight away.

It is reassuring that Ollie is walked and looked after while we are out during the day.

Mr and Mrs. B of Congleton

 

Ollie

Very pleased with service we receive. The Service seems to be very well run

Ms. H of Congleton

 

Millie
We were really pleased at how thorough the initial meeting was and felt assured after the first text telling us everything was fine.  The cats seemed really happy when we returned and the log made us realise how well they had been looked after.  Thank you!

Mr and Mrs. A of Macclesfield

Rodney (in background) and Percy
A HUGE THANK YOU TO ALL MY CLIENTS (AND THEIR MUMS AND DADS!) FOR THE WONDERFUL CHRISTMAS CARDS AND PRESENTS THAT YOU HAVE GIVEN ME.

THE HAPPY PET SITTING SERVICE HAS MADE A FANTASTIC START DURING 2007 AND I LOOK FORWARD TO CARING FOR ALL MY PET FRIENDS DURING 2008!

KAREN

We were very happy with the dog walking that you did for us during Xmas and new year and impressed with both the professional attitude showed both at your initial introduction and the log provided after the walks.

Mrs. F of Congleton

 Merlin

As new owners of a 10 week old Newfoundland puppy ("challenging" springs to mind!), we are counting our blessings that we found Karen and the Happy Pet Sitting Service!

What we have found with Karen's service has exceeded our expectations! Not only do we have a reliable person who schedules her visits to suit our needs, and provides feedback on how our puppy has been or behaved whilst she has been there, we have found someone with the best possible attribute we could have ever asked for...we have found someone with a genuine, deep love of animals, someone who puts the animal's welfare as their highest priority, and is happy to look after, play with, and even socialise our puppy (and dare I say sometimes her owners too :-) We not only have someone who provides a dog-sitting service, but someone who we trust and can learn from...and from Flump the Puppy's perspective, she has found a brand new friend who she just loves to see (in fact 2 friends if we include Bandit, Karen's dog!)

We cannot recommend the service provided for us by Karen highly enough, and we hope that Karen and Flump will stay friends for a very, very long time.

Mr O and Miss S Of Gawsworth

 

Flump (she's getting bigger and bigger!)
After our previous disastrous time with a rival pet sitter, we came home to a spotless house and 2 very happy and contented Orientals (Mim and Merlin). Thank you so much for looking after them and keeping us informed by texts and then the diaries when we got home. We will, most definitely be calling on you again!

Mr and Mrs. M. of Congleton

Mim and Merlin (right)

Lewis loves his walks with Auntie Karen!!

Ms. Y of Biddulph

Lewis
I was very reassured by the service and the texts. The log book is a great idea. Karen is very professional and obviously loves animals. Sparky liked her too!

Mrs. D of Macclesfield

Sparky and Cedric
Both cats were content and well looked after, a great in home service.

Mr and Mrs. M of Congleton

Damien and Poppy
Thank you so much!! The boys seemed well looked after and very happy and content when we got back home. You can definitely have them again! Thanks again.

Ms. F of Congleton

Archie and Alfie

I would recommend "The Happy Pet Sitting" team to anyone who loves their pets.

Thank you so much.

Mr. J of Wincle

Bertie (top) and Grouse
It gave me peace of mind, knowing that both my cats were cared for in their own home. Karen and Mark are obviously pet-mad, so I was really glad to leave Koko and Toby in their hands.

Mrs. H of Macclesfield

KoKo and Toby

A great first service from Karen.  Loved the pet log, it was nice to see what the cats had been up to each day!  I have no hesitation in recommending Karen, she obviously adores animals and I have already booked next set of dates with her later in the summer.

Mrs. H of Holmes Chapel

 

Molly – “please stroke my tummy !!” (top) and Charlie – “yes what do you want?”
From the pet sitting log, Sam has been looked after brilliantly.

Ms. H of Congleton

Sam

Very friendly and a love for dogs was obvious - we felt very happy leaving Meg in your care and it sounds like she had fun - it was great having the log to look at to see what she had been up to.

R and N of Macclesfield

Meg

It was reassuring to get the initial text message to let us know that all was well. Thank you Karen for providing an extra visit at very short notice when our flight home was delayed. We very much enjoyed reading the daily log. Thank you for all the time spent with Tabby - she was very contented when we got home. Tigger was his usual laid back self! We very much hope that you will be able to look after them again. You are a star!

Mr and Mrs. S of Biddulph

Tabby (top) and Tigger
The pet sitting log is a fantastic idea and gave us a good insight to what Alfie got up to while we were on holiday. We also loved reading about Alfie's relationship that he built up with Claire and his little swims. It gave us a great reassurance that he was fine while we away. Our house sitter commented on how Alfie was quite pooped after his walks with Claire. We are so glad we made the decision to use your dog walking service and a huge thank you to both Claire and Karen who provided us with a fantastic service and we look forward to speaking with you again soon.

PS Please send a big lick from Alfie.

Mrs. B of Congleton

Alfie
Claire [one of The Happy Pet Sitting Service's helpers] is friendly, professional and brilliant with Xavier! We are so pleased with the service, it just means one less thing to worry about - we know Xavier is happy and well looked after while we work.

Mr and Mrs. F of Congleton

Xavier


All done as promised - great to get text letting us know boys came in! Boys seemed chilled when we got back - even Psycho! Definitely use you again. Thanks

A-M and J of Congleton

(from top) Fergus, Merlin and Pyscho
Fletcher was well looked after and it was reassuring to know that the house was kept an eye on too. Fletcher doesn't enjoy going into a cattery so this is the best choice for him and for us as we know he is happy at home and has some company during the day.

Mr and Mrs. H of Mow Cop

Fletcher
It is very important for one in my lofty position to have the best quality staff. I am very generous to my staff and allow my butler and housekeeper plenty of time off - sometimes even as long as a week or two. How am I able to do this? The answer is Happy Pet Sitting who provide the best quality staff. They ensure that I am well catered for and cuddled whilst my regular staff are away. Furthermore Happy Pet Sitting provide this excellent service at an affordable price.

I would have no hesitation in recommending Happy Pet Sitting to any other blue blooded cat.

Marmaduke

Marmaduke
I think that the service is excellent - very efficient and reliable. Claire gives great feedback and I would recommend your services. Thanks very much Karen and Claire.

Ms S of Congleton

Sweep
Service was performed brilliantly. Delighted with your flexibility and desire to look after my pet.

Mr B of Biddulph

Monty
Excellent attention to detail, inviting anyone into your home is always a risk but Karen made us feel at ease and we knew our cats were in good hands.

Mr. N of Congleton.

Rik (not shown) and Tetley
Professional / Well organised / Knowledgeable / Extremely helpful /  Attentive / Punctual / Security conscious - all these words can be used to describe this service from a small, family run business where your receive a personal service to suit your own individual requirements.

Karen has been enthusiastic and helpful in all my dealings with her and more than ready to go the extra mile to make sure my dog was comfortable and happy with the arrangements.

I would particularly like to mention the "pet log" which was completed at each visit to let you know exactly how your pet was and how long she stayed and what they did.

Karen even sent a text message on her first visit when we were unsure how our dog would react to a stranger entering the house for the first time and this really put our mind at rest to know everything was OK and we were able to enjoy our day.

Very satisfied with a wonderful service!

Mrs. G of Congleton

Alfie (and toy!)
It was great to arrive home to see Sam our 19 year old cat in such good condition. While we were away it was comforting to know he was being looked after properly - and getting plenty of attention which he needs

Mr and Mrs. S of Tytherington

Sam

A great alternative to the usual cattery and an ideal choice for 2 - 3 days.  We particularly like the "Pet Sitting Log" so we can see what our "boys" have been up to while we're away. GREAT SERVICE.

Mrs. O of Macclesfield

Jasper (top) and Woody

Beth loves her walks with Karen and the team and we love coming home to read the daily reports! Always put a smile on our faces! Lovely to know has such great dog lovers there for her if we can't be home every day.

Mrs. J of Congleton

 

Beth

Happy cats!

Mr and Mrs. D of Macclesfield

Henry (top) and Smokey
Thank you for looking after April and May for us last week.  We were extremely pleased with the service you've provided - the girls were both happy and relaxed when we arrived home.

The log is a lovely idea and it was great to get a text message from you on the first day to put our minds at rest.  It's a big step letting someone have your house keys and trusting them to look after your pets but I can honestly say that the girls couldn't have received better care.

We now look forward to going away later in the year and it's just such a relief to know that the girls will be well cared for.

Mr and Mrs. J of Congleton

April (left) and May
What can we say but "excellent!" Having a deaf dog we were initially concerned about hading responsibility to someone else but Karen, Mark and Claire have rapidly put our minds at rest. Lucy loves them all and adores her walks (and the cuddles after!!) and we can now go to work with no worries knowing she is in good hands.

Ms. O and Mr T of Congleton

Lucy

The service from The Happy Pet Sitting Service is fantastic.  We loved the daily log and our cats looked happy and healthy when we returned home - we will definitely be using the service again.

Mrs. R of Kidsgrove

Cloud (top) and Inky
It was obvious from the pet log that you had all got to know the cat's different characters which shows that you spent a good time with them  - thank you!

Mrs. H of Chelford

Jake and Thea
Excellent - nice that Murph got lots of cuddles and I also liked the comments.  Will leave central heating on for her next time!

Ms. G of Congleton

 

Murph
The cats all look happy - so for me that is the most important factor.

Mrs. R of Tytherington

 

Piglet, Pudding and Pixie
Very professional, friendly service - will certainly use again.  Great peace of mind while we were away - many thanks.

Mr B of Macclesfield

 

Squeak (top) and Charlie
Great service at fairly short notice. Love the daily comments!

Mrs. R of Macclesfield

 

Imp, Oscar and Millie
Claire is always on time, takes good care of my house and does a wonderful job with Scruffy. He told me she's brilliant - thanks Claire.

Ms. C of Congleton

Scruffy
A big thank you to Karen and the Happy Pet Sitting Service for looking after my handsome boy Fizz , a big black panther who just loves to be waited on , as I'm sure Karen and Co found out when they came to cat sit over the Christmas period. He is truly grateful (and so are his parents) for the fuss he was given whilst we were away. I would recommend this service to anyone with feline or canine friends  and thank them all once again for a great job putting my mind at rest.

Mrs. B of Kidsgrove

 

Fizz
Poppy loves the play and training. I have peace of mind that she is being looked after well.

Ms. B of Macclesfield

Poppy
"I would recommend this service to anyone I have used it 3 times now and have booked ready for my next holiday.  The whole service is superb from the initial booking to the security of knowing that your animals will be cared for until you let them know you are home so any flight delays etc are covered.  Attention to detail is key and it is lovely to come home to a diary seeing what Lawrence has been up to while I've been away!!.  It means he can stay in the comfort of his own home and also gives me peace of mind about the house as well when I am away.  A five star service that I can't recommend enough."

Mrs. G of Macclesfield

Lawrence

It is great that Mara seems to have taken to you so well. THANKS

Mr and Mrs. W of Congleton

 

Mara

I am more than satisfied and so are Poppy and William.

Mrs. C of Congleton

 

William and Poppy
Excellent service. Kelly and Biggles two very happy dogs. Val [one of The Happy Pet Sitting Service's helpers] is now their second mum. Thank you very much. You will be hearing from me again.

Mrs. E of Congleton

Kelly and Biggles
We're very impressed with the service provided.  It was lovely to be reassured that everything was OK whilst we were on holiday

Mr and Mrs. H of Macclesfield

Tiddles and Oscar
Hannah [one of The Happy Pet Sitting Service's helpers] has looked after our guinea pigs exceptionally well. We are very pleased with the care you have provided. 

Mrs. F of Macclesfield

 

Licky and Mickey
Dogs are happy and I know that they are OK so it takes the pressure off me and I don't worry.

Mrs. W of Congleton

Roxy (right) and Dawson

Claire [one of The Happy Pet Sitting Service's helpers] looked after all the animals brilliantly and performed all tasks required. Comprehensive pet log left which was interesting to read and she obviously got to know our pets very well! Appreciated the texts -  really put my mind at rest. Thank you both very much.

Mrs. H of Holmes Chapel

Dufus (top) and Gubbins
Murphy and Whiskey were very happy with the service.  The Chooks also seemed happy enough so that makes me very happy.

Ms. M of Siddington

 

Murphy and Whiskey (and the Chooks!)
I was very glad to get the daily reports and text messages.

Mrs. L of Congleton

 

Ebony
Loved the comments in the cat's file! Felt confident leaving the cats in competent hands. Gizmo, Fat Boy and Slim are happy, well fed and enjoyed Claire's [one of The Happy Pet Sitting Service's helpers] company. Thank you from all of us!

Mr and Mrs. M of Biddulph Moor

 

Gizmo, Fat Boy and Slim
Excellent service, had no worries about Saoirsa whilst we were away. Nice to receive text and also pet log.

Miss D and Mr D of Poynton

Saoirsa
Karen left useful notes about her visits. She seems to have got n well with the dogs - would recommend.

Ms. M of Bosley

Martin and Littlely
Pet sitting log was fantastic and really gave us confidence that the boys were very well looked after while we were away.

Whole service from initial contact to returning was exactly what we were looking for. Normally when we go away, even for a few nights, it takes a day or 2 for Fin particularly to settle and he is often missing for hours when we get back. This time both cats at home and looked like they'd barely noticed we were away. Thank you very much.

Miss N and Mr B of Macclesfield

Fin and Charlie
Many, many thanks for looking after Kitten Face for the two week when we were away on holiday. Hannah did a wonderful job and we returned home to a happy and healthy cat and confident that someone had been keeping an eye on the house while we were away. We were also delighted to receive your text letting us know that everything was ok and to read Hannah's daily log when we got back. I will certainly be using your service again because it is well run, efficient, reliable and caring - what more can you ask for?

Ms A of Macclesfield

Kitten Face
Frieda definitely seems happy with Hannah [one of The Happy Pet Sitting Service's helpers]. I have never been let down by The Happy Pet Sitting Service and would be happy to recommend their services.

Ms P of Bollington

Frieda
Friendly, efficient - very professional and totally trustworthy - my cat and home were in very good hands. Thank you

Ms. B of Congleton

Pusscat

 

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